NHTSA Complaint #11387072 — 2018 HONDA ODYSSEY

DRIVING ON I26 TRAVELING EAST INTO CHARLESTON, SC IN SECOND FROM THE LEFT LANE, DRIVING AT APPROXIMATELY 60 MPH DURING BUSY RUSH HOUR. SUDDENLY, A LARGE SUV IN THE NEXT LANE TO MY LEFT VEERED INTO MY LANE. I TURNED THE WHEEL SHARPLY TO THE RIGHT TO AVOID A COLLISION, ALSO SIMILTANEOUSLY BRAKING JUST ENOUGH TO AVOID A COLLISION. I HAD MOVED APPROXIMATELY 1/2 A LANE TO THE RIGHT. I TURNED THE WHEEL TO THE LEFT TO COME BACK INTO MY LANE. THE VEHICLE SUDDENLY BEGAN VEERING TO THE RIGHT AND LEFT AS I WAS FIGHTING TO KEEP IT UNDER CONTROL. IN THE NEXT 10-15 SECONDS, THE VAN VEERED ALTERNATIVELY RIGHT AND LEFT ABOUT 5 TIMES EACH UNTIL IT STABILIZED. I WAS USING ALL OF MY STRENGTH TO KEEP THE VEHICLE FROM TAKING OFF ACROSS LANES OF TRAFFIC. I CALLED HONDA NORTH AMERICA AND WAS ESSENTIALLY DISMISSED AS I WAS TOLD TO JUST TURN OFF MY LANE MITIGATION SYSTEM, WITH NO EXPLANATION OR APPARANT CARE ABOUT WHAT I HAD GONE THROUGH. I WENT TO MY LOCAL HONDA DEALER AND EXPLAINED WHAT HAD HAPPENED. THE SERVICE MANAGER WAS CONCERNED AND TOLD ME HE WOULD GET BACK TO ME. THAT WAS OVER A MONTH AGO AND I HAVE RECEIVED NO INFORMATION FROM THEM. I DO NOT KNOW IF THIS PROBLEM WILL REPEAT ITSELF, OR IF IT HAS EVER BEEN REPORTED. I AM QUITE CONCERNED BECAUSE THIS SITUATION COULD HAVE CAUSED A DEVASTATION INJURY OR FATILITY TO MY FAMILY AND OTHERS.