NHTSA Complaint #11387018 — 2019 RAM 3500

FOR THANKSGIVING I WAS DRIVING HOME FROM A TRIP TO CALIFORNIA ABOUT 800 MILES AWAY FROM HOME, ON A MERGING LANE I STEPPED ON THE GAS TO CLEAR LANE FOR A EMERGING SEMI TRAILER I WAS TRAVELING AROUND 65 MPH AS I DID THAT I GOT A WARNING MESSAGE ON MY DASHBOARD TO SERVICE EXHAUST SYSTEM THEN LOST ALL POWER FROM MY VEHICLE FROM 65 TO 35 ON INTERSTATE 5 A DRASTICALLY SLOWDOWN CAUSING THE CARS BEHIND ME TO CRASH. I PULL TO THE SHOULDER AND MY TRUCK JUST DIED WOULD NOT START HAD IT TOWED TO CLOSEST DEALER NEXT MORNING. HAD TO SLEEP WITH MY NEW BORN IN THE COLD TRUCK. ONCE AT DEALER I WAS TOLD THE CP4 OR HIGH FLOW PRESSURE PUMP HAD FAIL AND THE COMPLETE FUEL SYSTEM NEEDED REPLACED. THE ESTIMATE WAS FOR $20,000 BUT MY INSURANCE COVER $13,000 OF THE BILL THE REST I HAD TO BORROW FROM FRIENDS AND FAMILY. SERVICE ADVISOR SAID THIS IS A VERY COMMON PROBLEM ON ALL NEW RAMS. IF IT'S SO COMMON WHY NOT FIX THE ISSUE MY WHOLE FAMILY WAS OUT IN DANGER THAT NIGHT AND ALSO WAS EXPENSIVE. THE ISSUE IS FIX FOR NOW BUT IS A MATTER OF TIME BEFORE IT HAPPENS AGAIN