NHTSA Complaint #11386670 — 2011 FORD FUSION

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE POWER STEERING MALFUNCTIONED. THE CONTACT REGAINED CONTROL AFTER THE VEHICLE SWERVED AND PULLED OVER. THE TRACT STEERING LIGHT AND THE SERVICE POWER STEERING LIGHT WAS FLASHING. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BACK HOME. THE CONTACT TOOK THE VEHICLE TO DAVIDSON FORD OF CLAY (3690 STATE ROUTE 31, LIVERPOOL, NY 13090, (877) 810-7456) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE DEALER STATED THAT THE MANUFACTURER WOULD BE CONTACTED TO SEE IF ANY ASSISTANCE WOULD BE PROVIDED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.