NHTSA Complaint #11386508 — 2015 FORD EXPLORER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11386508
Vehicle 2015 FORD EXPLORER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 85,455 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

WHILE DRIVING ON A LOCAL SUBURBAN STREET, MY POWER STEERING WENT OUT. IT FELT LIKE IT WAS IN A MANUAL MODE AND IT WAS EXTREMELY DIFFICULT TO GET BACK HOME.. MY TWO GRANDCHILDREN WERE IN THE CAR, AND THIS SITUATION PUT US ALL IN A DANGEROUS SITUATION. I MANAGED TO GET THE CAR TO MY FORD DEALERSHIP AND AFTER ASSESSING THE SITUATION, THEY DETERMINED THAT THE POWER STEERING RACK FAILED. THIS RESULTED IN, NOT ONLY MY LOSING THE USE OF THE VEHICLE OVER THE WEEKEND, BUT AN EXTREME BILL, OF $2107.00!

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