NHTSA Complaint #11386484 — 2012 CHEVROLET TRAVERSE

WE PURCHASED A 2012 CHEVROLET TRAVERSE FROM RAY CHEVROLET IN FOX LAKE, ILLINOIS IN LATE FEBRUARY. WE RECENTLY EXPERIENCED A VERY HIGH REPAIR COST THAT WE INQUIRED ABOUT GETTING REIMBURSED FOR ON CASE NUMBER [XXX]. WE ASKED FOR REIMBURSEMENT DUE TO THE FACT THAT THE REPAIR IS COMMON TO THIS VEHICLE MAKE, MODEL AND YEAR AND THERE IS A SERVICE BULLETIN # SB-10052863-8590 (12-06-01-009D DATED AUG/2013) SUBSTANTIATING THIS. WE WERE DENIED COVERAGE FROM GMC STATING THAT OUR VEHICLE VIN NUMBER WAS NOT INCLUDED ON THE BULLETIN. OUR VEHICLE HAS THE SAME TIMING CHAIN PROBLEM AS THOSE VEHICLES THAT ARE COVERED, YET OUR VIN WAS EXCLUDED. WE BELIEVE THAT EITHER YOUR CONTAINMENT OF THE ISSUE WAS CONDUCTED IN ERROR LEAVING SOME VEHICLES LIKE OURS OUT OF THE SCOPE OF CONTAINMENT OR THAT VEHICLES ARE PURPOSELY LEFT OUT OF THE SCOPE OF THE PROBLEM TO CREATE A FALSE REPORTING AND AVOID RECALL OF ALL AFFECTED VEHICLES. OUR CLAIM WAS ESCALATED TO A SENIOR ADVISOR AT GMC WHO AFTER A SHORT INVESTIGATION STATED THAT OUR VEHICLE IS NOT COVERED UNDER THE EXTENDED WARRANTY THAT ALL OTHER VEHICLES WITH THE SAME PROBLEM ARE COVERED WITH. THIS IS OUTRAGEOUS AND IS NOT ACCEPTABLE! WE HAVE BEEN GMC CUSTOMERS FOR OVER 40 YEARS. WE ARE ASKING AGAIN FOR A REFUND OF THE REPAIR COSTS AS OUR VEHICLE HAS THE SAME TIMING CHAIN PROBLEM. IF WE DO NOT RECEIVE AN EQUITABLE SOLUTION FOR THIS, WE WILL BE SURE TO PUBLICIZE THE ACTUAL HAPPENINGS TO THE PUBLIC FOR ALL TO KNOW AND BE AWARE OF HOW GMC TREATS LONG TERM CUSTOMER LOYALTY.*DT SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB