NHTSA Complaint #11386479 — 2016 FORD FUSION

MY CAR SEAT UNDERCARRIAGE IS DISATTACHED. I TOOK MY CAR IN TO A NEARBY FORD DEALERSHIP AND WAS TOLD MY VIN NUMBER WAS NOT ASSOCIATED WITH THE RECALLS. ALTHOUGH MY CAR'S VIN DID NOT HAVE A RECALL, I AM HAVING THE SAME ISSUES AS EVERYONE ELSE THAT HAD A RECALL. I WAS UNABLE TO ADJUST MY CAR SEAT FOR SUITABLE DRIVING AND THEREFORE ENDED UP HAVING AN ACCIDENT. I TRIED TO REACH OUT TO SEVERAL COMPANIES IN REFERENCE TO MY SEAT ISSUE. NO ONE COULD HELP ME BC MY VIN NUMBER DIDN'T MATCH. I HAVE BEEN TRYING TO GET ASSISTANCE WITH THIS ISSUE SINCE 6/2020 BUT WAS TURNED AWAY AT PLATIMUM FORD IN TERRELL TX. PLEASE HAVE SOMEONE TO CONTACT ME AS SOON AS POSSIBLE I HAD A WRECK 12/28/20 MY AIRBAG DID NOT DEPLOY UNTIL AFTER THE CRASH. THE FORCE OF THE AIR BAG BROKE MY HUSBANDS ARM, I AM NOT PLEASED WITH FORDS RECALL PROCEDURES BECAUSE ALL DEFECTS THAT HAPPENED TO MY CAR PRIOR TO MY WRECK WERE BEING OVERLOOKED BECAUSE MY VIN NUMBER DID NOT MATCH THE RECALLS LIST. I FEEL LIKE JUST BECAUSE A CAR WAS NOT MANUFACTURED IN A CERTAIN AREA AND IN A CERTAIN PERIOD OF TIME SHOULD ALL BE ACCEPTED IF A FLAW ALIKE WHAT'S NOTIFIED.