NHTSA Complaint #11386410 — 2020 SUBARU FORESTER

ON 12/25/20 WE FOUND A CRACK ON OUR WINDSHIELD FROM THE ROOF OF THE CAR TO THE MIDDLE OF THE WINDSHIELD IN THE CENTER FOR NO APPARENT REASON. THE CAR WAS PARKED IN OUR DRIVEWAY. WE ARE CURRENTLY VACATIONING IN WESTERN NC AND THE WEATHER HAS BEEN VERY COLD. WE HAVE NOT BEEN IN AN ACCIDENT AND NO OBJECT HAS HIT THE VEHICLE. WE WERE REASSURED BY THE SUBARU DEALER IT WAS NOT DUE TO THE COLD WEATHER. WE CALLED OUR AAA AUTO INSURANCE TO SCHEDULE A REPLACEMENT/RECALIBRATION AT NO COST. CLAIM # CLM00560639. WE ALSO NOTIFIED TRONCALLI SUBARU IN CUMMING, GA FOR REPAIRS THEY ARE CHARGING >$1100. THE NEAREST SAFELITE AUTO GLASS IS 2.5 HRS AWAY IN UNION CITY, GA. WE HAVE A SCHEDULED APPOINTMENT ON 1/8/21. WE ARE VERY DISSATISFIED WITH THE CRACKING OF THE WINDSHIELD AND ARE AFRAID TO DRIVE THE VEHICLE UNTIL IT IS REPAIRED. WE DID NOT EXPECT THE GLASS TO CRACK ON ITS OWN. AS OF TODAY 1/3/21 THE CRACK HAS INCREASED SIGNIFICANTLY. THE SUBARU WAS PURCHASED ON 3/13/2020 AT DON MEALEY SPORT AT ORLANDO, FLA. WE WOULD APPRECIATE A QUICK RESPONSE TO OUR CLAIM.