NHTSA Complaint #11386345 — 2019 VOLVO XC60

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11386345
Vehicle	2019 VOLVO XC60
Component	SERVICE BRAKES
Date of Incident	November 15, 2019
Date Filed	January 4, 2021
Mileage	6,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

SINCE PURCHASING IN MAY 2019, MY BRAKE PADS WERE REPLACED ONCE AND MY ROTORS NOW THREE TIMES. I HAVE LESS THAN 20,000MI ON MY VOLVO. THE REASON IS BECAUSE OF PULSATIONS WHEN I APPLY THE BRAKES AND IT CAN BE FELT IN THE STEERING WHEEL, AT TIMES. MY DEALER HAS BEEN STELLAR IN ADDRESSING MY CONCERNS EACH TIME I HAVE HAD TO HAVE IT SERVICED. I HAVE SEEN ON VARIOUS BLOGS AND CONSUMER SITES THAT THIS IS A RATHER COMMON OCCURRENCE. I BELIEVE THE ROTORS EITHER ARE NOT EQUIPPED FOR THIS VEHICLE OR THE QUALITY OF THE ROTORS ARE SUBPAR. IF A REMEDY OR RECALL IS NOT SUBSTANTIATED, THE OWNERS SHOULD BE ASSURED BRAKES AND ROTORS WILL BE COVERED BY VOLVO, INDEFINITELY.

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