NHTSA Complaint #11386319 — 2018 CHEVROLET TRAX

AUGUST 2020 AT ABOUT 20K MILES TOOK VEHICLE IN FOR OIL CHANGE AT DEALER. ADDED RECOMMENDED TIRE ROTATION. EVERYTHING IS FINE. I INQUIRE ABOUT THE RECAL ON THE LOWER CONTROL ARMS AND PARTS WILL BE ORDERED AND SHOULD BE CALLED. NO CALL! MAY 2020 - TAKE CAR BACK TO DEALERSHIP FOR CODE REGARDING THE TURBO CHARGER (WHICH NEEDED TO BE REPLACED BECAUSE WASTEGATE WAS STICKING) THEY ALSO WERE FINALLY ABLE TO INSTALL LOWER CONTROL ARM PARTS THAT THEY NEVER CALLED ME ABOUT. THIS IS ABOUT 30K MILES. DEC 31, 2020 AT ABOUT 36K MILES I TAKE IN FOR OIL CHANGE AND TIRE ROTATION. I AM NOW BEING TOLD MY LEFT FRONT WHEEL STUD IS CROSS THREADED AND I HAVE UNEVEN WEAR AND REQUIRE AN ALIGMENT. I'M ASSUMING THEY DID NOT ALIGN MY CAR WHILE INSTALLING THAT PART FROM THE RECALL AND THEIR TECH CROSS THREADED THE STUD ON MY WHEEL. I WILL BE GOING BACK TOMORROW BECAUSE THIS WAS NOT A PROBLEM UNTIL THEY INSTALLED THE NEW CONTROL ARM WHICH WOULD REQUIRE THEM TO TAKE THE TIRE OFF. I'M VERY FRUSTRATED BECAUSE THEY WERE ALREADY TRYING TO PUT THE BLAME BACK ON ME, HOWEVER, THEY ARE THE ONLY PEOPLE THAT HAVE MOVED THE TIRES. I TRULY HOPE GUARANTY CHEVROLET IN SANTA ANA, CA DO RIGHT BY ME AND TAKE CARE OF SOMETHING THAT COULD HAVE ONLY BEEN DONE ABOUT 6K MILES AGO AT THERE SERVICE SHOP.