NHTSA Complaint #11386264 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11386264
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	January 3, 2021
Date Filed	January 3, 2021
Mileage	121,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

WHILE MY DAUGHTER WAS DRIVING OUR 2009 ESCAPE LIMITED ON THE EXPRESSWAY AT 70 MPH, THE STEERING ASSIST FAILED WITHOUT WARNING CAUSING HER TO ALMOST CRASH. AFTER GETTING THE CAR PULLED OVER TO THE SIDE OF THE ROAD SHE HAD TO RESTART IT AND THE STEERING ASSIST BEGAN WORKING AGAIN. THIS HAS HAPPENED NOW ON MULTIPLE OCCASIONS AND IS DANGEROUS TO BOTH THE INDIVIDUALS IN THE VEHICLE AND ANYONE ELSE ON THE ROAD. FORD NEEDS TO ALERT DRIVERS OF THESE VEHICLES OF THIS ISSUE BEFORE THEY HURT OR KILL SOMEONE. WHEN I ENTER HER VIN NUMBER IT SHOWS NO RECALL. IF THIS WAS A SAFETY ISSUE AND AN RECALL IN 2011 WHY IS IT NOT AN ISSUE TODAY. I HAVE A DAUGHTER CURRENTLY STRANDED AT HER WORK BECAUSE HER STEERING WHEEL WILL NOT TURN AS I TYPE THIS REPORT.

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