NHTSA Complaint #11385435 — 2018 JAYCO PRECEPT

THIS COMPLAINT IS IN REFERENCE TO THE DRIVER'S SIDE WINDSHIELD WIPER. DURING HIGHWAY USE IN THE RAIN THE WINDSHIELD WIPER AND ARM MALFUNCTIONS AND SWINGS TOO FAR TO THE LEFT ACTUALLY LEAVING THE WINDSHIELD AND WRAPPING AROUND THE LEFT DRIVER'S SIDE WINDOW. THE WIPER THEN SLAMS AGAINST THE LEFT SIDE OF THE WINDSHIELD AS IT ACTUATES BACK TO THE RIGHT CAUSING SCRATCHES AND DAMAGE TO THE WINDSHIELD AND THE WIPER ARM TO BOUNCE ACROSS THE WINDOW AND NOT WIPE THE RAIN AWAY FROM THE WINDSHIELD. THIS REDUCES VISIBILITY TO ALMOST ZERO AND CREATES A VERY UNSAFE DRIVING EXPERIENCE. YOUR WEBSITE DOES NOT ALLOW VIDEO, BUT I DO HAVE A VIDEO DEMONSTRATING THIS. I HAVE TAKEN A SCREENSHOT OF THE VIDEO TO SHOW THE ARM EXTENDED COMPLETELY OFF THE FRONT WINDSHIELD AND CLEARLY VISIBLE ON THE LEFT HAND SIDE OF THE MOTORHOME. YOU WILL ALSO NOTE THE RAIN BEADING ON THE WINDSHIELD WHERE THE WIPER IS COMPLETELY MISSING THE WINDSHIELD DUE TO THIS MALFUNCTION. IT IS MY UNDERSTANDING THIS WAS SUPPOSED TO BE CORRECTED DURING AN EARLIER RECALL FOR THE WIPER MOTOR, HOWEVER THE MALFUNCTION CONTINUES.