NHTSA Complaint #11385429 — 2019 SUBARU OUTBACK

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING IN THE RAIN THE WINDSHIELD CRACKED. THE VEHICLE WAS TAKEN TO OCEAN SUBARU OF FULLERTON (1100 S. EUCLID ST, FULLERTON, CA 92832, (714) 909-2363) AND THE FIRST TIME THEY TOLD THE CONTACT SHE WOULD HAVE TO PAY FOR THE REPAIRS ON HER OWN. THE SECOND TIME THE FAILURE OCCURRED, THE DEALER REPAIRED THE WINDSHIELD. THE ISSUE HAS OCCURRED FOR THE THIRD TIME WITH THE WINDSHIELD GLASS BEING A SPECIAL GLASS CALLED EYESIGHT GLASS WITH SENSORS IN THE ACTUAL GLASS. THE REPAIRS HAD TO BE PERFORMED AT THE DEALER. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 15,000.