NHTSA Complaint #11385427 — 2016 DODGE DART

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11385427
Vehicle	2016 DODGE DART
Component	EXTERIOR LIGHTING
Date of Incident	May 10, 2020
Date Filed	December 29, 2020
Mileage	75,362 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

REGARDING THE REAR BACK UP CAMERA, THE CAMERA IS A VITAL TOOL FOR US, THE VEHICLE WAS LITERALLY ONE MONTH OUT OF MANUFACTURER WARRANTY AND IT WENT OUT. THEN WE WENT TO OUR LOCAL DEALERSHIP FOR A SERVICE AND ASKED THE SERVICE WRITER IF THEY COULD REPAIR THE CAMERA UNDER WARRANTY AND WITHOUT EVEN LOOKING IN THE COMPUTER HE QUICKLY RESPONDED THAT WE WOULD HAVE TO PAY OUT OF POCKET, IS THE CAMERA NOT A SAFETY DEVICE? I REALLY WISH DEALERSHIPS WOULD STAND BEHIND THEIR PRODUCTS.

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