NHTSA Complaint #11384492 — 2017 CHEVROLET IMPALA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11384492
Vehicle	2017 CHEVROLET IMPALA
Component	ENGINE
Date of Incident	December 7, 2020
Date Filed	December 21, 2020
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

BROUGHT MY CAR IN FOR ROUTINE OIL CHANGE. INFORMED DEALERSHIP OF LOUD EXHAUST SOUND. ASKED IF THEY COULD CHECK FO AN EXHAUST LEAK. UPON PICKING UP MY VEHICLE I WAS INFORMED THE LOUD EXHAUST WAS DUE TO A CRACK IN THE CATALYTIC CONVERTER. I ASKED WHAT WOULD CAUSE THIS TO HAPPEN. THEY WERE UNSURE OF CAUSE IT IS NOT A NORMAL ISSUE FOR THE MILEAGE AND AGE OF VEHICLE. THEY DID PROVIDE ME WITH A QUOTE TO REPAIR. I TOOK MY CAR TO A DIFFERENT REPAIR SHOP AND THEY WERE CONCERNED THAT THIS PART WAS FAULTY FROM THE MANUFACTURER. THEY INFORMED ME THAT A RECALL COULD BE POSSIBLE AND ADVISED ME TO CONTACT GM.

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