NHTSA Complaint #11384296 — 2015 FORD ESCAPE

I NOTICED THAT MY HEAT STOPPED WORKING WHILE IDLING. AFTER DOING SOME RESEARCH, I CHECKED THE ENGINE COOLANT LEVELS AND DISCOVERED MY ENGINE COOLANT WAS PRETTY LOW. I FILLED THE COOLANT AND THE ISSUE WAS FIXED. A FEW DAYS LATER; HOWEVER, I NOTICED THE ISSUE AGAIN. UPON CHECKING MY COOLANT LEVEL AGAIN, I SAW THAT THE LEVEL HAD DROPPED AGAIN. I CHECKED EVERYWHERE FOR LEAKS BUT SAW NONE. I THEN BROUGHT MY CAR TO A MECHANIC WHO ALSO CHECKED FOR LEAKS. HE TOLD ME THERE WERE NO EXTERNAL LEAKS. THE COOLANT WAS LEAKING INTO ENGINE, A COMMON PROBLEM THEY SEE WITH FORD VEHICLES. THEY TOLD ME IT WAS NOT WORTH IT TO FIX THE PROBLEM, AND THAT I WAS BETTER OFF TRADING IT IN FOR A NEW CAR. I'M SO UPSET BECAUSE I TOOK EXCEPTIONAL CARE OF MY VEHICLE AND NOW NEED TO CAR SHOP DURING A PANDEMIC WITH POOR CREDIT DUE TO PANDEMIC CIRCUMSTANCES. THIS IS NOT RIGHT THAT THE COMPANY WILL TAKE NO OWNERSHIP OVER THE ISSUES AND PUTS IT ON THE CUSTOMER TO DEAL WITH THE ISSUES.