NHTSA Complaint #11383800 — 2014 CHEVROLET EQUINOX ENGINE

Complaint Details

ODI Number	11383800
Vehicle	2014 CHEVROLET EQUINOX
Component	ENGINE
Date of Incident	February 1, 2017
Date Filed	December 16, 2020
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING UP HILL AT 55 MPH, THERE WAS A LOAD HUMMING SOUND AND THERE WAS ALSO A HESITATION IN THE VEHICLE ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER WEST-HERR CHEVROLET OF ORCHARD PARK (3575 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-9775) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE DEALER ESCALATED THE CASE TO THE MANUFACTURER WHO HAD THE CASE SENT TO A SENIOR REPRESENTATIVE. THE CONTACT ALSO SENT A VIDEO OF THE FAILURE TO THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER SUGGESTED THAT THE TECHNICIAN AND SERVICE MANAGER PERFORM A ROAD TEST TO TRY TO DUPLICATE THE ISSUE. THE DEALER REFUSED TO COOPERATE AND THE MANUFACTURER CLOSED OUT THE CASE. THE FAILURE MILEAGE WAS 30,000.

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