NHTSA Complaint #11383526 — 2013 MERCEDES-BENz SLK250

COMPLAINT CONCERNS THE ROOF TOP PANEL PROBLEM ON A 2013 MERCEDES BENZ SLK 250. THE ROOF ISSUE OCCURRED IN JULY 2020 WHEN THE SLK 250 HAD ABOUT 36,000 MILES. THE ROOF PANEL ON THE CONVERTIBLE TOP SEPARATED FROM THE UNDERLYING CROSS-SUPPORT MEMBER CAUSING THE ROOF PANEL TO EXPAND AND SEPARATE WHICH THEN CAUSES THE FRONT PART OF THE ROOF PANEL TO BOW NOTICEABLY WHEN OUTSIDE TEMPERATURES ARE ABOVE APPROXIMATELY 85 DEGREES. WHEN THE ROOF PANEL BOWS IT CREATES CONSIDERABLE WIND NOISE, AND RAISES POSSIBLE CONCERNS OF WATER ENTERING THE INTERIOR IF DRIVEN WHILE RAINING OR POSSIBLE SEPARATION OF THE ENTIRE ROOF PANEL FROM THE AUTOMOBILE. THE AUTHORIZED MERCEDES BENZ DEALERSHIP OFFERED NO REPAIR OTHER THAN AN ENTIRE ROOF REPLACEMENT AT CONSIDERABLE COST (ABOUT $4,000). MERCEDES BENZ CORPORATE HEADQUARTERS CUSTOMER CARE (ATLANTA, GA) OFFERED NO SOLUTION OR REMUNERATION FOR REPAIR OF THIS STRUCTURAL FAILURE AND POTENTIAL SAFETY CONCERN. I LEARNED OF THE CAUSE OF THE ROOF SEPARATION ISSUE VIA ONLINE RESEARCH, SPECIFICALLY WITH SLK WORLD OWNERS GROUP HAVING THE MOST INFORMATION. THE ROOF ISSUE APPEARS REAL WITH MANY OWNERS ATTEMPTING THEIR OWN RE-GLUING REPAIRS RATHER THAN PAYING SEVERAL THOUSAND DOLLARS FOR A COMPLETE ROOF REPLACEMENT.