NHTSA Complaint #11383133 — 2021 KIA TELLURIDE

WE PURCHASED OUR 2021 TELLURIDE NOVEMBER 14TH AND LESS THAN 24 HOURS LATER A CHIP APPEARED OR WAS MINOR BEYOND SOMETHING WE RECOGNIZED WHEN WE PURCHASED IT SINCE IT WAS DARK WHEN WE LEFT THE DEALERSHIP ON THE FRONT WINDSHIELD AND WITHIN SECONDS ESCALATED TO A FULL BLOWN CRACK GREATER THAN 6 INCHES WHEN WE WERE TURNING DOWN A ROAD WHERE THERE WERE NO OTHER VEHICLES OR OUTSIDE INFLUENCES AROUND. THEY SAID BECAUSE IT APPEARS AS THOUGH IMPACT DAMAGE CAUSED IT THAT THEY REFUSE TO REPLACE THE WINDSHIELD EVEN THOUGH KIA ALREADY HAS A WELL KNOWN ISSUE ON THE 2020 MODELS WHERE A CHIP QUICKLY BECOMES UNREPAIRABLE BECAUSE OF A DEFECT IN THE WINDOW. WE DIDN'T EVEN GET THE OPPORTUNITY TO GET THE CHIP FILLED BECAUSE IT HAPPENED WITHIN SECONDS. I'VE OWNED MANY OTHER VEHICLES THAT HAVE BEEN HIT BY ROCKS AND OTHER DEBRIS ON THE THE ROAD OF FROM SIMPLY BEING OUTSIDE AND HAVE NEVER SEEN A CRACK APPEAR SO QUICKLY AND ESCALATE BEYOND MINOR REPAIRS IN SECONDS.