NHTSA Complaint #11383093 — 2012 GMC TERRAIN

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT HE WAS INFORMED THAT THERE WAS NO OIL INSIDE THE VEHICLE UPON TAKING THE VEHICLE TO AN INDEPENDENT MECHANIC FOR THE FIRST OIL CHANGE. NO WARNING LIGHTS APPEARED ON THE INSTRUMENT PANEL PRIOR TO THE DISCOVERY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS GIVEN A VOUCHER TO HAVE THE VEHICLE INSPECTED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO DEFECTIVE PISTON RINGS THAT WERE TOO EXPENSIVE TO BE REPLACED. AS A RESULT, THE ENGINE BECAME INOPERABLE. THE VEHICLE WAS DIAGNOSED WITH ENGINE FAILURE. PRIOR TO THE ENGINE FAILURE, THE CONTACT ALSO STATED THAT THE VEHICLE REVVED AND ACCELERATED INDEPENDENTLY WITHOUT WARNING, WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT NOTED THAT PRIOR TO THE ENGINE FAILURE, BOTH WINDSHIELD WIPERS WERE DEFECTIVE DUE TO THE WINDSHIELD WIPER TRANSMISSION. BOTH WINDSHIELD WIPERS WERE REPLACED ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.