NHTSA Complaint #11383088 — 2015 ITASCA NAVION

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11383088
Vehicle 2015 ITASCA NAVION
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 30,264 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

1ST EVENT. 1/3017. DRIVING S. I75, APPROX. 65MPH, FROM OCALA TO TAMPA LOST CRUISE CONTROL,THESE MESSAGES APPEARED ON INSTRUMENT DISPLAY:ABS VISIT WORKSHOP, ESP VISIT WORKSHOP AND A TIRE IMAGE VISIT WORKSHOP. TOOK NEXT EXIT AND REFERRED TO THE SPRINTER MANUAL. VERY CONCERNED AFTER READING WHAT WAS DEACTIVATED. CALLED M-B OF WESLEY CHAPEL AND WAS TOLD I COULD DRIVE TO THEIR SERVICE CENTER ABOUT 50 MILES AWAY, BUT TO DRIVE MODERATE SPEED, NO HARD BRAKING OR SHARP TURNS! NO NEED TO TOW. DIAGNOSED FAULTY LEFT REAR WHEEL SENSOR AND REPLACED. SERVICE MANAGE STATED WHEN WHEEL SENSORS USUALLY FAIL AROUND 30,000 MILES. MY MILAGE WAS 30264! 2ND EVENT. TWO DAYS LATER 2/1/17 SAME ERROR MESSAGES WHILE DRIVING ON US 17, ABOUT 45 MPH, NEAR WINTER HAVEN, FL. CALLED FIELDS MOTORCARS SPRINTER SERVICE, EXPLAINED MY PROBLEM, MADE AN APPOINTMENT AND WAS TOLD BASICALLY THE SAME PRECAUTIONS THAT I RECEIVED FROM WESLEY CHAPEL. REPLACED RIGHT REAR WHEEL SENSOR ASKED SM IF IT WAS UNUSUAL FOR TWO TO FAIL WITHIN DAYS. HE STATED THAT MB WAS HAVING ISSUES WITH A CERTAIN BATCH OF WHEEL SENSORS, NOT TO WORRY THEY ARE UNDER WARRANTY. I TOLD HIM MY CONCERN WHILE DRIVING W/O ABS, ESP, ASR, BAS AND CRUISE CONTROL. HE SAID THERE WERE NO KNOWN ACCIDENTS CAUSED BY FAULTY WHEEL SENSORS.3RD EVENT. 2/6/17. ABS,ESP, AND TIRE SYMBOL LIGHTED UP AGAIN! THIS OCCURRED WHILE ON 301 IN DADE CITY IN HEAVY TRAFFIC. FIELDS MOTORCARS REPLACES FRONT LEFT WHEEL SENSOR. I REQUESTED THE 4TH WHEEL SENSOR TO BE REPLACED BECAUSE I WAS SURE IT WAS GOING TO FAIL!! SM SAID NO WITHOUT AUTHORIZATION FROM MB. I CALLED MB CORPORATE AND SPOKE TO ROSEMARY EXT 7823 AT 201-802-7823 AND SHE AUTHORIZED THE 4TH WHEEL SENSOR REPLACEMENT. 5TH EVENT! 10/18/18. WHILE IN LITTLE ROCK, AR HAD TO DRIVE TO MEMPHIS, TN VIA I40. 6TH EVENT. 3/29/19. I85, GREENVILLE, SC. 7TH EVENT 12/12/20. TORREYA SP, FL. HAVE NOT SCHEDULED SERVICE

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