NHTSA Complaint #11378550 — 2011 GMC TERRAIN

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VVT SOLENOID WAS REPLACED. THE CONTACT STATED THAT WHILE DRIVING, AND MAKING A SLIGHT RIGHT TURN, THE VEHICLE HESITATED BUT CONTINUED DRIVING. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THERE WAS A COMMUNICATION FAILURE. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED GMC DEALER. THE VEHICLE WAS LATER TAKEN TO COGGIN BUICK GMC IN JACKSONVILLE (7245 BLANDING BLVD, JACKSONVILLE, FL 32244) WHERE THE CONTACT WAS INFORMED THAT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. ADDITIONALLY, WITHOUT THE CHECK ENGINE WARNING LIGHT BEING ILLUMINATED, THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.