NHTSA Complaint #11378517 — 2009 MITSUBISHI LANCER

TL* THE CONTACT OWNS A 2013 MITSUBISHI LANCER. THE CONTACT STATED THAT WHILE DRIVING DOWN A HILL AT 15 MPH, THE BRAKES FAILED TO OPERATE AS NEEDED UPON DEPRESSION AS THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT HAD TO PUMP HIS BRAKES REPEATEDLY IN AN EFFORT TO STOP THE VEHICLE; HE ALSO APPLIED THE EMERGENCY BRAKE FOR ASSISTANCE BEFORE HITTING A TREE STUMP. THE CONTACT SUFFERED A TWEAK IN HIS RIGHT SHOULDER BUT DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS NOT NEEDED AND THE AIRBAGS DID NOT DEPLOY DUE TO LOW IMPACT. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THE VEHICLE WITH DEFECTIVE BRAKE PADS AND ROTORS. THE CONTACT THEN SPOKE TO ROSEVILLE AUTOMALL(700 AUTOMALL DR, ROSEVILLE, CA 95661) AND THE MANUFACTURER WHERE HE WAS INFORMED THAT HIS VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V077000(SERVICE BRAKES, AIR); THEY OFFERED NO FURTHER ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.*DT*JB