NHTSA Complaint #11378513 — 2015 MAZDA CX-5 UNKNOWN OR OTHER

Complaint Details

ODI Number	11378513
Vehicle	2015 MAZDA CX-5
Component	UNKNOWN OR OTHER
Date of Incident	December 7, 2020
Date Filed	December 8, 2020
Mileage	61,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE HAS 61,000 MILES. THE DEALERSHIP DETERMINED THAT A NEW HEATER CORE IS NEEDED AND THERE HAVE BEEN SEVERAL SERVICE BULLETINS ISSUED ON THIS PART. THE ERROR CODE SHOWED PO11A. THE DEALERSHIP WANTS TO CHARGE $2,367.00 TO REPLACE THE HEATER CORE. MAZDA CORPORATE WAS CONTACTED AND SINCE THE VEHICLE IS OUT OF WARRANTY THEY ARE NOT WILL TO ASSIST IN ANY WAY. THE REFERENCE NUMBER FOR THIS COMPLAINT IS 1-3153481645. THE TECHNICAL SERVICE BULLETIN SAID THE AVERAGE MILEAGE THIS OCCURS IS 39,029 MILES. I REALIZE THIS MAY NOT BE A SAFETY ISSUE BUT THIS IS SOMETHING MAZDA SHOULD STAND BEHIND. THERE IS NO ACCIDENT OR INJURY ASSOCIATED WITH THIS. THERE SHOULD BE A RECALL IF THE PART FAILS THIS EARLY IN THE LIFE OF THE VEHICLE.

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