NHTSA Complaint #11378467 — 2012 DODGE AVENGER

TL* THE CONTACT OWNS A 2012 DODGE AVENGER. THE CONTACT STATED THAT WHILE THE HEATING WAS ACTIVATED, THERE WAS COOL AIR BLOWING OUT OF THE FRONT AND REAR PASSENGER'S SIDE VENTS. THE WINDOWS FAILED TO DEFROST. THE CONTACT STATED THAT VISIBILITY OUT THE PASSENGER'S SIDE FRONT OR REAR WINDOW WAS GREATLY REDUCED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. BUTTON CHRYSLER JEEP DODGE (1220 E. BOULEVARD, KOKOMO, IN 46902, (765) 234-0066) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS NOTIFIED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE THEN WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED THAT THE THERMOSTAT HOUSING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. THE VIN WAS NOT AVAILABLE.