NHTSA Complaint #11378424 — 2005 FORD TAURUS

TL* THE CONTACT OWNS A 2005 FORD TAURUS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR SERVICE AT AN INDEPENDENT MECHANIC, WHILE IN SERVICE WITH THE CONTACT INSIDE THE VEHICLE, THE TECHNICIAN ASKED THE CONTACT TO SHIFT THE GEAR INTO REVERSED TO CHECK THE REAR BRAKE LIGHTS. THE CONTACT STATED THAT WHEN SHE SHIFTED INTO REVERSED, THE VEHICLE ACCELERATED IN REVERSED, THE CONTACT DEPRESSED THE BRAKE PEDAL BUT THE BRAKE FAILED TO STOP THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WENT THROUGH THE BUSINESS FRONT GLASS DOOR AND CAME TO A STOP ON A STREET. THE CONTACT DID NOT SUSTAINED INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE CONTACT MENTIONED THAT SHE CONTACTED THE INSURANCE COMPANY FOR THE VEHICLE AND PROPERTY DAMAGE. THE VEHICLE WAS NOT YET TAKEN TO A DEALER FOR A DIAGNOSTIC TESTING NOR THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 164,000.