NHTSA Complaint #11377532 — 2013 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11377532
Vehicle	2013 TESLA MODEL S
Component	UNKNOWN OR OTHER
Date of Incident	December 2, 2020
Date Filed	December 2, 2020
Mileage	55,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

THE TOUCHSCREEN SOMETIMES BECOMES UNRESPONSIVE WHILE TRYING TO START THE VEHICLE. THE ERROR MESSAGE "TOUCHSCREEN UNRESPONSIVE: PRESS SCROLL WHEELS ON STEERING WHEEL UNTIL IT RESTARTS" WILL APPEAR ON THE DISPLAY BEHIND THE STEERING WHEEL. THIS SEEMS LIKE A SAFETY ISSUE SINCE THE VEHICLE WILL DRIVE BUT WITHOUT THE TOUCHSCREEN THE BACKUP CAMERA AND HVAC CONTROLS ARE UNAVAILABLE, AND THE TURN SIGNALS DO NOT APPEAR TO NOT WORK, OR AT LEAST NO SOUND IS HEARD WHILE THE TURN SIGNALS ARE ACTIVE. THE TOUCHSCREEN REQUIRES SEVERAL MINUTES TO RESTART. THIS PROBLEM MATCHED THE DESCRIPTION OF THE RECENT NOTICE FROM TESLA ABOUT THE EMMC (EMBEDDED MULTI-MEDIA-CARD MEMORY) FAILURES. TESLA SERVICE WAS CONTACTED ABOUT THIS IN DECEMBER 2020 WITH A REQUEST TO DIAGNOSE IF THE EMMC NEEDS REPLACED. AT THE REQUEST OF TESLA SERVICE, SEVERAL SPECIFIC DATES/TIMES THIS OCCURRED WERE PROVIDED (SEE ATTACHED IMAGES FOR EXAMPLES). TESLA SERVICE STATED THAT A MORE "RECENT" OCCURRENCE WAS NEEDED IN ORDER TO EVEN PERFORM DIAGNOSTICS, BUT DID NOT DEFINE "RECENT".

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