NHTSA Complaint #11377481 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11377481
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	November 9, 2020
Date Filed	December 2, 2020
Mileage	48,602 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

MY 2012 FORD FOCUS WITH LESS THAN 49,000 MILES LOST POWER STEERING ON NOVEMBER 9, 2020. NO POWER STEERING AT ALL. LUCKILY, I WAS DRIVING STRAIGHT AT ABOUT 20MPH ON MY OWN STREET WHEN THIS HAPPENED SO I COULD TURN IT AROUND AND GO HOME. (ABOUT 300 FEET OR SO.) I CALLED THE FORD DEALERSHIP WHERE I BOUGHT IT AND THEY QUOTED ME A PRICE OF ABOUT $2100 TO REPAIR IT BUT SAID SINCE IT WAS NO LONGER UNDER WARRANTY THEN I WOULD PAY THE ENTIRE BILL. I TOOK IT TO ANOTHER REPAIR SHOP (TUFFY AUTOMOTIVE) AND HAD IT REPAIRED FOR $2119.74. THE REPAIR CONSISTED OF THE ENTIRE RACK AND PINION UNIT BEING REPLACE, A COMPUTER REPROGRAM AND AN ALIGNMENT.

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