NHTSA Complaint #11377423 — 2014 FORD FOCUS

MY CAR BEGAN TO STALL AS I STARTED DRIVING AND THE GEARS HAD TROUBLE SHIFTING TO THE NEXT GEAR AND THE CAR COULDN'T GO FASTER THAN 30 MILES PER HOUR WITHOUT WANTING TO TURN OFF. I TOOK IT TO BOGGUS FORD IN HARLINGEN, TEXAS AND THEY TOOK A WEEK TO INFORM ME THAT THEY HAD FIXED THE PROBLEM AND THAT IT WAS THE CLUTCH. THERE WAS A RECALL ON THIS PROBLEM BACK IN JANUARY 2020 AND I TOOK MY CAR INTO THE SAME DEALERSHIP TO GET THE RECALL FIXED BUT LEADING UP TO NOW, IT WASN'T FIXED. I PICKED UP MY CAR FROM THE DEALERSHIP NOVEMBER 22,2020 AND AS I DROVE OFF MY CAR STALLED BY THE HIGHWAY SO I CALLED THE DEALERSHIP BACK TO TELL THEM AND THEY SAID THERE'S NOTHING THEY CAN DO AND THE PROBLEM MUST BE INTERNAL. MY CAR GOT PICKED UP BY RAYMOND'S TRANSMISSION SHOP BECAUSE IT DIDN'T TURN ON ANYMORE. THEY WORKED ON MY CAR AND I WAS TOLD THAT THE RECALL HAD NOT BEEN DONE AND THAT'S WHY MY CAR GAVE UP. I PAID RAYMOND'S TRANSMISSION $1,600 TO GET IT FIXED. BOGGUS FORD IN HARLINGEN TEXAS DID NOT FIX MY RECALL SO I WANT TO REPORT THEIR WRONGDOING AND SEEK COMPENSATION FOR THE FINANCIAL BURDEN THEY IMPOSED UPON ME. I DID NOT HAVE MY VEHICLE FOR ALMOST 3 WEEKS AND I HAD TO GET RIDES EVERY DAY. PLEASE LET ME KNOW IF ANYTHING CAN BE DONE TO HELP ME. THANK YOU, SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR