NHTSA Complaint #11377373 — 2018 AUDI Q7

LOUD SQUEAKING NOISE WHEN BACKING UP/ON REVERSE COMING FROM FRONT BRAKES. ADVISED AUDI DEALERSHIP AT ROCHERST HILLS, MI FOR THE ISSUE WHEN THE CAR WAS LESS THEN 2 YEARS OLD AND WITH ONLY 20,000 MILES ON IT, BUT SERVICE ADVISER SAID THERE WAS NO BULLETIN TSB, SERVICE CAMPAIG OR RECALL FOR THE THE ISSUE. I SHOULD PAY OUT OF MY POCKET FOR THE SERVICE. AFTER SPEAKING TO AN AUDI REPRESENTATIVE DIRECTLY, I WAS ADVISED THAT THERE WAS A TSB FOR THE CAR AND MY CAR IT SHOULD BE SERVICED. WHEN CONTACTED THE SAME DEALERSHIP I WAS ADVISED THAT I WAS OUT OF 24,000 MILES (BY 1,000 MILES) OR 2 YEARS WARRANTY (OUT 4 MONTHS) AND THEY COULD NOT FIX IT. WHEN I COMPLAINED TO THEM THAT THE OTHER ADVISED TOLD ME THERE IS NO COVERAGE AVAILABLE, WHEN MY CAR WAS UNDER COVERAGE LIMITS, THEN THE DEALER TOLD ME THAT THE ADVISER DOS NOT WORK WITH THEM ANYMORE. I OPENED A COMPLAIN WITH AUDI CUSTOMER CARE AND AFTER 2 WEEKS, AUDI CUSTOMER SERVICE STATED THAT THE DEALER ADVISED THAT I NEED TO REPLACE ROTOR AND PADS DUE TO DUST'.. AUDI COULD NOT DO ANYTHING AS THEY HAVE A RELATIOSHIP WITH THE DEALERSHIP, AS PER CUSTOMER SERVICE REPERSENTATIVE. THE SQUEAING IS VERY, VERY LOUD, MY 3 KIDS AND PEOPLE AROUND GET SCARED OR WONDERING WHAT IS HAPPENING WHEN I PRESS BRAKES WHILE ON REVERSE. NEITHER AUDI USA OR AUDI ROCHERSTER HILLS, MI CARE ABOUT THEIR CUSTOMERS SAFETYBUT JUST OUR MONEY.