NHTSA Complaint #11377175 — 2019 AUDI E-TRON

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11377175
Vehicle 2019 AUDI E-TRON
Component SUSPENSION
Date of Incident
Date Filed
Mileage 11,434 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

THE AUDI DRIVE SELECT SYSTEM MALFUNCTIONED FOR MULTIPLE HOURS. DURING THIS TIME THE VEHICLE'S AIR SUSPENSION SET ITSELF TO THE LOWEST POSSIBLE SETTING (LOWER THAN THE DRIVE SELECT MODES ALLOW) FOR THIS DURATION. THE AUDI DRIVE SELECT SYSTEM DISPLAYED A SCREEN THAT WAS BLANK WITHOUT ANY SELECTABLE OPTIONS. THE AUDI DRIVE SELECT SYSTEM WAS UNRESPONSIVE TO PUSHING THE PHYSICAL BUTTONS ON THE CONSOLE WHEN TRYING TO SELECT THE AUDI DRIVE SELECT MODE. WHEN I STOPPED THE VEHICLE AND TRIED TO RESET IT, MULTIPLE UNRELATED ERRORS OCCURRED. THESE INCLUDE BUT ARE NOT LIMITED TO "PREDICTIVE EFFICIENCY: ASSIST UNAVAILABLE", "REAR CROSS TRAFFIC ASSIST: CURRENTLY UNAVAILABLE", "ALL WHEEL DRIVE MALFUNCTION! LIMITED STABILITY", AMONG OTHERS.

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