NHTSA Complaint #11377169 — 2010 FORD FUSION

WHILE DRIVING, THE "SERVICE POWER STEERING SOON" NOTICE CAME ON THE DASH. MY HUSBAND PULLED INTO A PARKING LOT AND TURNED THE CAR OFF. WE WAITED ABOUT 5 MINUTES AND TURNED THE CAR BACK ON. THE DASH THEN SAID "SERVICE POWER STEERING NOW" AND THERE WAS NO POWER STEERING. HE WAS ABLE TO GET US HOME BY GOING SLOWLY AND AVOIDING ROADS WITH SHARP TURNS. AT THE SAME TIME THAT THE POWER STEERING WOULD NOT ENGAGE, THE ENGINE BEGAN ACTING STRANGE TOO. IT WOULD REV UP HIGH UNLESS YOUR FOOT WAS ACTIVELY PRESSING ON THE GAS PEDAL OR IF YOU WERE GOING SLOW ENOUGH (20 MPH) FOR THE EV MODE TO OVERRIDE THE GAS ENGINE. IF I WAS ALONE IN THE VEHICLE, I WOULD HAVE GOTTEN IN AN ACCIDENT AS I AM NOT PHYSICALLY STRONG ENOUGH TO TURN THE STEERING WHEEL WITHOUT POWER STEERING. THE CAR IS NOW SITTING OUTSIDE MY HOME, WAITING TO BE TAKEN TO THE SHOP.