NHTSA Complaint #11376983 — 2015 TESLA MODEL S

ON SATURDAY MAY 30, 2020, I WAS BACKING UP OUR 2015 TESLA MODEL S IN A PARKING AREA IN ANN ARBOR, MI, AT A VERY LOW SPEED, WHEN I HEARD A SUDDEN 'JOLTING' NOISE. AFTER DRIVING ABOUT A MILE FURTHER, WHEN TURNING TO PARK ELSEWHERE, THE RIGHT FRONT TIRE BEGAN RUBBING THE REAR SIDE OF ITS CAVITY (THE WHEEL LINER), AND BECAME UNSTABLE. WE HAD TO HAVE IT TOWED FROM THAT LOCATION 48 MILES, TO THE TESLA SERVICE CENTER IN CLARKSTON, MI (COVERED LARGELY BY OUR INSURANCE). TESLA DIAGNOSED THE PROBLEM AS A FAILED RIGHT FRONT FORE LINK ON MONDAY, JUNE 1ST, AND FIXED THE VEHICLE ON THE SAME DAY--(REPLACING BOTH LEFT AND RIGHT FRONT FORE LINKS). I WAS CHARGED $323.75 FOR LABOR, BUT DID NOT HAVE TO PAY FOR THE FORE LINK PARTS (2 X $205 = $410). FOR SOME UNKNOWN REASON, THE RIGHT FRONT WHEEL LINER WAS NOT REPLACED AS PART OF THIS REPAIR. I CALLED TESLA CLARKSTON ABOUT THIS WHEN I NOTICED IT AND SCHEDULED A ROAD SERVICE REPAIR FOR JUNE 15TH. I WAS CHARGED AN ADDITIONAL $167.00 (PARTS, LABOR, AND $4.50 TAX) FOR THAT SERVICE.