NHTSA Complaint #11376379 — 2015 FORD FUSION

8/15/2019 MY SON TOOK MY CAR TO AUTO CLINIC OF BOCA RATON INC.=COMPUTER DIAGNOSTIC SCAN, NO CHARGE=REPLACED CYLINDER TO IGNITION COIL-TOTAL WAS $90.95(12MONTH OR 12,000MILES LIM. WARTY.). ON 10/24/2019 MY SON TOOK MY CAR TO THE GRAYCO FORD OF DELRAY BEACH FOR RECALLS. ENGINE LIGHT WAS BACK ON,THEY WANTED $TO FIND OUT Y THE LIGHT WAS ON. SO MY SON LEFT &ON HIS NEXT DAY OFF HE TOOK THE CAR BACK TO THE AUTO CLINIC AGAIN. THEY DID A DIAGNOSTIC SCAN=FREE&THIS TIME=REPLACED CYLS.1,3&4 IGNITION/COILS= $272.85 THIS TIME MILEAGE IN & OUT WAS 53,473. MY SON MILEAGE IN FOR MY CAR AT GRAYCO FORD OF DELRAY BEACH WAS 54,824 ON 10/24/19. MOTOR WAS UNDER WARRANTY UP UNTIL 60,000 MILES. SO I DON'T UNDERSTAND WHY THEY WOULDN'T OF LOOKED AT THAT CHECK ENGINE LIGHT OR THE MOTOR OF MY CAR FOR MY SON WHO WAS AWAY AT COLLEGE IN FLORIDA FOR 3YRS. I BOUGHT THAT CAR IN ORDER FOR HIM TO GO TO FLORIDA AND WORK AND GO TO SCHOOL LYNN UNIVERSITY TO GET HIS MASTERS DEGREE AT 23 YEARS OLD. I THOUGHT I BOUGHT A SAFE VEHICLE FOR HIS TRAVELS. MY SON GOT HIS NORMAL OIL CHANGE OF EVERY 3 MONTHS ON 4/15/20@1:03PM. ENGINE LIGHT ON AFTER HE LEFT SO HE TOOK IT TO THE AUTO CLINIC AGAIN @2:05 THEY REPLACED SPARK PLUGS FOR $58.44 MILEAGE IN 58,325 IN AND OUT. HE MOVED HOME TO OH THE CHECK ENGINE LIGHT ON AGAIN! I TOOK IT TO CLASSIC,MENTOR OH THEY TELL ME MY FORD ENGINE HAS A PROBLEM SOMETHING WARPS INSIDE A CHAMBER AND LETS COOLANT GO INTO THE MOTOR! THEY WANT $5200 TO FIX IT. I CALLED FORD&IT'S 2000 MILES OUT WARRANTY. THEY SAID CAN'T/WON'T HELP W/ THIS WELL-KNOWN PROBLEM FOR 2013-2019 FUSIONS! I TALKD TO THE GRAYCO FORD OF DELRAY, VERY RUDE (DAVID ALIVA) & BOSS VERY RUDE AS WELL. I GOT A RUDE EMAIL,THAT THEY WILL NOT HELP ME! EVEN THOUGH THE CHECK ENGINE LIGHT WAS ON AND IT WAS UNDER 60,000 MILES! CAR SITTING AT MENTOR CLASSIC(SINCE 08/20)THEY TELL ME IT IS A FIRE HAZARD TO DRIVE! I DON'T KNOW WHAT TO DO!