NHTSA Complaint #11376355 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	11376355
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	November 25, 2020
Date Filed	November 25, 2020
Mileage	128,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE POWER STEERING MALFUNCTIONED. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO STEER. THE VEHICLE WAS TURNED OFF AND RESTARTED WHILE IN MOTION AND THE VEHICLE REGAINED POWER STEERING FUNCTIONALITY TEMPORARILY BEFORE THE FAILURE RECURRED. THE VEHICLE WAS STEERED INTO A PARKING LOT, TURNED OFF AND RESTARTED, AND DRIVEN TO THE RESIDENCE. PARKWAY FORD (98 W. US HIGHWAY 64, LEXINGTON, NC 27295, (336) 243-2731) QUOTED A REPLACEMENT COST OF OVER $2,000 TO REPLACE THE ELECTRIC POWER STEERING SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000.*DT CONSUMER STATED POWER STEERING FAILED AGAIN AT 7000 MILES.*JB

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