NHTSA Complaint #11376249 — 2012 TOYOTA CAMRY

THE CENTER ELECTRONIC 6 FUNCTION ETUNE CONSOLE, WHICH CONTAINS THE RADIO/CD PLAYER, GPS, CAR AND CELL PHONE OPERATIONS, DIED ON NOV 16, 2020. I MADE APPOINTMENT AND TOOK IT TO DAYTONA TOYOTA THE NEXT DAY. THE TECH DID A DIAGNOSTIC AND TOLD ME THAT THE RADIO UNIT WAS FRIED. SM SAID A REPLACEMENT UNIT WOULD COST $827. I AGREED. I DROVE MY CAR HOME AND NOTICED THAT THE RADIO HAD REVIVED, BUT THE ONLY THING IN THE LCD PANEL WAS THE STATION # IN THE TOP LEFT CORNER OF SCREEN. NO OTHER FUNCTION WORKED AND I NOTICED FOR THE FIRST TIME THAT THE STEERING WHEEL STEREO/MODE CONTROLS DID NOT WORK. I BROUGHT THE CAR BACK 4 DAYS LATER TO HAVE THE RADIO REPLACED AND TOLD THEM THAT THE OLD RADIO AM/FM HAD BEEN WORKING, BUT NONE OF THE OTHER FUNCTIONS, AND THE STEERING WHEEL FUNCTION BUTTONS DID NOT WORK. THE TECH DID A 2ND DIAGNOSTIC AND FOUND THAT THE WIRING HARNESS HAD BECOME TWISTED AND SOME OF THE CONNECTORS PULLED LOOSE. THEY TOLD ME IT WOULD BE AN ADDITIONAL $650 TO REPLACE THE DEFECTIVE WIRING HARNESS. THEY ORDERED THE PART AND REPLACED IT TWO DAYS LATER. HAS ANY OTHER TOYOTA OWNER REPORTED THIS PROBLEM?