NHTSA Complaint #11375650 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11375650
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	November 16, 2020
Date Filed	November 20, 2020
Mileage	54,475 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

I WAS TRYING TO LEAVE WORK AND WHEN I STARTED MY CAR AN ERROR MESSAGE APPEARED. THE MESSAGE SIGNALED 'STEERING ASSIST MALFUNCTION. CHECK HANDBOOK' THE WHEEL WAS TOO STIFF FOR ME TO MOVE. THE CAR WAS STATIONARY IN A PARKING LOT. I AM REALLY THANKFUL THAT IT DID NOT HAPPEN WHILE I WAS DRIVING BECAUSE IT WOULD HAVE CREATED A SAFETY HAZARD. THE ERROR MESSAGE TURNED OFF AND CAR WAS ABLE TO BE DRIVEN HOME WITHOUT INCIDENT. I HAVE NOT DRIVEN IT SINCE BECAUSE THE MESSAGE COMES AND GOES WITHOUT ANY INDICATION. THE WHEEL LOCKS UP WHEN THE MESSAGE APPEARS. THE CAR HAS 54,475 MILES. IT IS REALLY DISAPPOINTING HOW MANY PROBLEMS I HAVE ENCOUNTERED.

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