NHTSA Complaint #11375452 — 2008 CHEVROLET CORVETTE

THE BATTERY ON MY CORVETTE PHYSICALLY EXPLODED WHEN I TRIED TO START IT AND LITERALLY BLEW PART OF THE BATTERY AWAY AND STARTED A FIRE. IT WOULD HAVE DEFINITELY KILLED ME IF I HAD THE HOOD OPEN AND WAS INSPECTING THE ENGINE. THE INCIDENT WAS REPORTED TO GM AND TODAY I RECEIVED THE ACDELCO GENERIC FORM LETTER DATED 25 SEPTEMBER 2020 MAKING THE ASSUMPTION THAT THE BATTERY WAS BEING CHARGED FOR 8-YEARS, MAKE THE ASSUMPTION IT WAS OVER CHARGED AND INSTRUCT ME TO GO AND BUY AN AIR FRESHENER TO GET THE ACID SMELL OUT OF MY VEHICLE. AS A PROUD AND LOYAL GM VEHICLE OWNER FOR THE PAST 50 YEARS, I FIND YOUR ARROGANT RESPONSE TO OUR COMPLAINT NOTHING LESS THAN DISGUSTING AND IS NOT ASSOCIATED WITH A PROFESSIONAL CORPORATION LIKE GENERAL MOTORS. FURTHERMORE, MAKING FALSE CLAIMS AND OUTRIGHT LYING DOES NOT HELP THE IMAGE OF YOUR COMPANY. ONE GETS THE IMPRESSION THAT YOU ARE READING A GENERAL RESPONSE FROM A Q-CARD WITHOUT ANY FEELING OR ANY INTENTION TO TRY AND ADDRESS THE ISSUE, NEVER MIND RESOLVING THE ISSUE. PROVIDE US WITH THE CONTACT DETAILS OF YOUR DEPARTMENT DIRECTOR TO TAKE IT UP DIRECTLY WITH HIM. DURING OUR CALL TODAY, 18 NOVEMBER 2020 YOUR OFFICE WAS ADAMANT THAT THERE IS A VERY CLEAR WARNING IN THE OWNERS MANUAL THAT STATES THAT A TRICKLE CHARGER SHOULD NOT BE USED AND THAT YOU WILL SEND US A COPY OF THE WARNING. WE REVIEWED THE GM EMAIL DATED 18 NOVEMBER 2020 AND IT DOES NOT HAVE ANY WARNING AGAINST USING A TRICKLE CHARGER. IN FACT, THE EMAIL RECEIVED RECOMMEND USING A TRICKLE CHARGER ' SEE BELOW: ---------------------------------------------------------------------------- EXTENDED STORAGE: REMOVE THE BLACK, NEGATIVE (−) CABLE FROM THE BATTERY OR USE A BATTERY TRICKLE CHARGER. ---------------------------------------------------------------------------