NHTSA Complaint #11375428 — 2020 RAM 3500

TL* THE CONTACT OWNS A 2020 RAM 3500. THE CONTACT STATED WHILE DRIVING 75 MPH HAULING A HORSE TRAILER, THE POWER STEERING MALFUNCTIONED. THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE CONTACT STEERED THE VEHICLE STRAIGHT FOR SIX MILES SINCE THERE WAS A TRUCK IN FRONT AND BEHIND HER. THE CONTACT WAS FINALLY ABLE TO PULL OFF A STRAIGHT AWAY EXIT RAMP AND PULL OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE NEAREST DEALER - LARRY GREEN AUTO GROUP (350 S. BROADWAY, BLYTHE, CA 92225 (760) 922-7121) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WERE SOME LOOSENED WIRES TO THE POWER STEERING MODULE. THE VEHICLE WAS REPAIRED AND TEST DRIVEN. THE VEHICLE WAS PICKED UP HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.