NHTSA Complaint #11375227 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 20 TO 25 MPH, THE STEERING WHEEL CEASED AND BECAME DIFFICULT TO TURN. THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE. THE CONTACT CALLED CROWN FORD INC, (420 MERRICK RD, LYNBROOK, NY 11563, (516) 599-0600) TO INFORM THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.