NHTSA Complaint #11375226 — 2017 TOYOTA TACOMA

TL* THE CONTACT OWNS A 2017 TOYOTA TACOMA. THE CONTACT STATED WHEN HE SHIFTED INTO REVERSE TO BACK THE VEHICLE OUT OF HIS GARAGE IT DID NOT MOVE. HE THEN SHIFTED INTO DRIVE AND VEHICLE STILL DID NOT MOVE. THE CONTACT PRESSED THE ACCELERATOR AND HE HEARD A CLANKING NOISE.WHEN HE FINALLY MOVED FORWARD AFTER SHIFTING INTO DRIVE. THE CONTACT CALLED THE DEALER .SERVCO TOYOTA KAUAI TOYOTA 2477 ULU MAIKA ST, LIHUE, HI 96766 (808) 245-6978 AND THEY SAID THEY WOULD NOT LOOK AT THE ENGINE UNLESS HE AGREED TO PAY A DIAGNOSTIC FEE. THE CONTACT SPOKE TO THE HEAD MECHANIC AND THEY ARE AWARE OF THE ISSUE. THEY SAID THE BRAKE SYSTEM NEEDS A SEAL TO PREVENT MOISTURE FROM GETTING INTO THE SYSTEM. THEY WOULD NOT LOOK AT THE SYSTEM UNLESS THERE WAS A RECALL. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VEHICLE REMAINS UNREPAIRED. THE FAILURE MILEAGE WAS 2,500.