NHTSA Complaint #11374865 — 2015 RAM 1500

TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED TO START-UP WITHOUT WARNING, AFTER SEVERAL ATTEMPTS. THE CONTACT ALSO STATED THAT THE VEHICLE WAS UNABLE TO SHIFT GEARS DUE TO THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A DEFECTIVE SENSOR. THE CONTACT THEN DISCOVERED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. MARSHALL CHRYSLER JEEP DODGE RAM (1450 W ARROW ST, MARSHALL, MO 65340) AND CORWIN CHRYSLER DODGE JEEP RAM FIAT (1025 W SUNSHINE ST #2445, SPRINGFIELD, MO 65807) WERE BOTH INFORMED OF THE FAILURE AND BOTH INFORMED HER THAT THE CRANKSHAFT SENSOR FAILURE HAD NOTHING TO DO WITH THE VEHICLE NOT BEING ABLE TO SHIFT. THE INDEPENDENT MECHANIC STATED OTHERWISE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT*JB