NHTSA Complaint #11374864 — 2000 HONDA CIVIC

TL* THE CONTACT OWNED A 2000 HONDA CIVIC. THE CONTACT STATED THAT A RECALL NOTIFICATION WAS RECEIVED OF NHTSA CAMPAIGN NUMBER: 20V027000 (AIR BAGS) AND THE VEHICLE WAS TAKEN FOR THE REPAIR AT ROBERTSON'S PALMDALE HONDA, 455 AUTO VISTA DR, PALMDALE, CA 93551, WHERE THE RECALL REPAIR WAS COMPLETED. HOWEVER, THE CONTACT STATED THAT WHILE DRIVING 55 MPH, AND WAS VEERING OFF TO THE RIGHT SIDE OF THE ROAD, AND WHEN MAKING A LEFT TURN, THE CONTACT TRIED TO CORRECT HERSELF, THE WHEEL TURNED TO THE LEFT AND CRASHED INTO A TELEPHONE POLE AND WAS WRAPPING AROUND THE POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A FRACTURE RISK, A BRUISE CHEST, A HEAD CONCOCTION SPLIT OPEN THAT REQUIRED MEDICAL ATTENTION. THE CONTACT STATED THAT SHE WAS UNCONSCIOUS AND WAS NOT AWARE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 265,000.