NHTSA Complaint #11374848 — 2016 KIA SOUL

TL* THE CONTACT CALLED ON BEHALF OF HIS SISTER-IN-LAW WHO OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT AN ABNORMAL POPPING SOUND WAS COMING FROM THE VEHICLE WHILE MANEUVERING THE STEERING WHEEL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT'S SISTER-IN-LAW TOOK THE VEHICLE TO GREENWAY KIA OF RIVERGATE (1536 GALLATIN PIKE N, MADISON, TN 37115) WHERE SHE WAS INFORMED THAT AN UNKNOWN RECALL REPAIR HAD BEEN PREVIOUSLY PERFORMED ON THE VEHICLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS INSPECTED AND NOT REPAIRED UNDER THE RECALL. THE CONTACT REACHED OUT TO ANOTHER SERVICE AGENT WHO INFORMED HER THAT THE VEHICLE WAS REPAIRED AND WAS GIVEN AN ESTIMATE FOR THE REPAIR. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V608000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.