NHTSA Complaint #11374717 — 2013 TESLA MODEL S

I HAVE BEEN HAVING ISSUES WITH THE INFOTAINMENT SCREEN. I TOLD TESLA THAT IT NEEDS TO BE REPLACED UNDER WARRANTY AND THE REFUSE TO DO SO, SAYING THAT THEY RUN INTERNAL DIAGNOSTICS AND IT SAYS MINE ISN'T AFFECTED. I HAVE MULTIPLE VIDEOS AND PHOTOS SHOWING THAT THEY ARE WRONG. THEY ARE TRYING TO GET OUT OF A RECALL BY DOING A WARRANTY REPLACEMENT BUT ARE ACTUALLY NOT DOING ANY REPLACEMENTS. THERE ARE INSTANCES IN WHICH MY SCREENS ONT BOOT FOR OVER AN HOUR, OR THAT IT PARTIALLY BOOTS AND HAS DISPLAY ISSUES. PLEASE FORCE THEN1 TO ISSUE A RECALL, AS THEY ARE NOT BEING FAIR AND ACTUALLY REPLACING ANY ISSUES. I HAVE ASKED THE. MULTIPLE TIMES AND THEY DO NOT AGREE WITH MY ASSESSMENT EVEN THOUGH I SEND THEM VIDEOS AND PHOTOS. THEY ARE SKIRTING THE LAW. PLEASE HELP. I HAVE AN ADDITIONAL VIDEO I CAN SEND YOU IF YOU'D LIKE.