NHTSA Complaint #11374604 — 2017 FORD ESCAPE

I WAS DRIVING HOME FROM WORK WHEN THE CHECK ENGINE LIGHT CAME ON A CITY STREET. I TOOK THE VEHICLE TO A PARTS STORE TO CHECK THE CODE. THEY TOLD ME THAT IT WAS AN ENGINE MISFIRE AND THAT I NEEDED REPLACE A SPARK PLUG. BEFORE I WAS ABLE TO GET TO A MECHANIC , I WAS DRIVING ON A CITY STREET AND MY ENGINE WARNING LIGHT CAME ON AND SAID TO PULL OVER IMMEDIATELY DUE TO OVERHEATING. UPON INITIAL INSPECTION I FOUND THAT MY COOLANT RESERVOIR WAS COMPLETELY EMPTY WITH NO VISIBLE LEAKS. I FILLED THE RESERVOIR WITH A GALLON OF COOLANT AND WAS ABLE TO GET TO A MECHANIC, WHO TOLD ME I HAD A BLOWN HEAD GASKET, WHICH WAS NOT NORMAL WITH MY VEHICLE ONLY BEING AT 60,000 MILES. I THEN TOOK THE VEHICLE TO A FORD DEALERSHIP WHO INFORMED ME THAT I NEEDED A NEW ENGINE DUE TO A COOLANT LEAK INTO THE ENGINE. I HAD TO PAY $7,000 OUT OF POCKET AND HAD TO WAIT OVER A MONTH BEFORE I GOT MY VEHICLE BACK.