NHTSA Complaint #11374125 — 2019 LINCOLN NAUTILUS

SERVICE BRAKES issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11374125
Vehicle 2019 LINCOLN NAUTILUS
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 8,300 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

I WAS DRIVING IN THE LEFT LANE, OF A MULTI-LANE INTERSTATE. I HAD THE CRUISE CONTROL ON. THERE WAS A STANDARD-SIZED DUMP TRUCK IN THE LANE NEXT TO MINE, UP AHEAD. THE ROAD WAS STRAIGHT, WITH ONLY A SLIGHT INCLINE. THERE WERE NO VEHICLES IN FRONT OF ME FOR AT LEAST A HALF OF A MILE OR MORE, AND ALL TRAFFIC WAS RUNNING SMOOTHLY. AS I PASSED THE TRUCK, THE CAR SUDDENLY JAMMED ON THE BRAKES. I'M NOT SURE, BUT I EITHER INSTINCTIVELY HIT CANCEL ON THE CRUISE CONTROL, OR I PUT MY FOOT ON THE BRAKE. EITHER WAY, IT ARRESTED THE HARD BRAKING SITUATION. I NOTICED THAT THE SUN WAS AT MY 2 O'CLOCK POSITION, AND AS I BEGAN TO PASS THE DUMP TRUCK, ITS' SHADOW WAS THROWN ONTO MY VEHICLE. I'M SURMISING THAT PERHAPS THE COMPUTER THOUGHT THE SHADOW WAS AN OBJECT AND TOOK ACTION. REGARDLESS, THIS WAS AN ENORMOUS SAFETY ISSUE. HAD THERE BEEN A VEHICLE CLOSE BEHIND ME, IT WOULD HAVE CERTAINLY RESULTED IN A MASSIVE ACCIDENT. IF THIS CAR CONTAINS AN EVENT RECORDER, I WOULD BE HAPPY FOR YOU OR LINCOLN TO DOWNLOAD THE DATA. I HAVE LOST ALL CONFIDENCE IN THE "SAFETY" FEATURES OF THIS CAR, PARTICULARLY THE ACTIVE BRAKING SYSTEM / COLLISION AVOIDANCE SYSTEM. I HAVE NOTICED IN THE PAST, THAT IT WILL JAM ON THE BRAKES AS IT'S COMING AROUND A CURVE ON A MULTI LANE ROAD, WHEN IT DOESN'T "SEE" THAT THE CAR AHEAD OF ME, IS ACTUALLY IN ANOTHER LANE. I HAD LEARNED TO ANTICIPATE THAT BEHAVIOR, BUT NOT THE BEHAVIOR EXPERIENCED YESTERDAY, WITH THE ALL-OUT PANIC BRAKE. IF THERE IS ANYTHING I CAN DO TO HELP INVESTIGATE THIS INCIDENT, PLEASE CONTACT ME ASAP.

Related Complaints for the 2019 LINCOLN NAUTILUS

Other SERVICE BRAKES Complaints

#11582279 Complete loss of brakes while driving. thankfully it was very soon after leaving home. Brake pedal was extremely stif...

Recent Complaints for the 2019 LINCOLN NAUTILUS

#11716472 ENGINE Component: Engine Vehicle: 2019 Lincoln Nautilus – 2.0L EcoBoost Mileage at failure: ~76550 Incident date: August 202...
#11716478 POWER TRAIN Component: Power Train / Transmission Vehicle: 2019 Lincoln Nautilus – 8F35 transmission Mileage first noticed: At Te...
#11708087 POWER TRAIN Transmission is jerking at speeds around 25mph.
#11707296 ENGINE Car consistently jerking as soon as you accelarate. The acceleration takes along time to pick up speed.Can feel the c...
#11700996 ELECTRICAL SYSTEM While driving, the entire dashboard and instrument cluster intermittently go completely blank, disabling visibility o...
Check any vehicle history by VIN - Free vehicle history report