NHTSA Complaint #11373797 — 2015 GMC YUKON

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11373797
Vehicle 2015 GMC YUKON
Component SUSPENSION
Date of Incident
Date Filed
Mileage 61,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

AT 38,000 (2018) THIS VEHICLE REQUIRED A FRONT LEFT AND REAR RIGHT SHOCK REPLACEMENT DUE TO LOCKING UP. AT 61,000 MILES BOTH REAR SHOCKS LOCKED AGAIN. THIS TIME NOT REPAIRED UNDER WARRANTY AND COSTING $1500 TO FIX. GMC CARE OFFERED ME $100 SERVICE VOUCHER AND NO ASSISTANCE ON THEIR FAULTY PRODUCTS. THE GMC DEALER OFFERED ME A $1500 COUPON GOOD FOR MY NEXT PURCHASE OR POSSIBLY $1500 TOWARD WHEN MY FRONT SHOCKS HAVE ISSUES. WHAT??? THE $1500 COUPON IS GOOD FOR 1 YEAR TOWARD THE PURCHASE OF A NEW GMC. EVERYONE NEEDS TO CALL GMC CARE TO COMPLAIN.1-866-790-5600 SO WE GET REIMBURSED FOR AN OBVIOUS RECALLABLE ITEM. NO VEHICLE LESS THEN 5 YEARS OLD SHOULD NEED SHOCKS REPLACED TWICE. THIS IS MY THIRD GMC YUKON DENALI AND MY LAST DUE TO GMC NOT WORKING WITH ME. DOES ANYONE THINK A VEHICLES SHOCKS SHOULD NEED TO BE REPLACE TWICE IN A 5 YEAR LIFE??

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