NHTSA Complaint #11373793 — 2020 RAM 2500 FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11373793
Vehicle	2020 RAM 2500
Component	FUEL/PROPULSION SYSTEM
Date of Incident	November 1, 2020
Date Filed	November 9, 2020
Mileage	4,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WE WERE JUST LEAVING THE DESERT AFTER A WEEKEND TRIP WHEN THERE WAS A WEIRD NOISE FROM THE ENGINE AREA. AS I OPENED THE HOOD AND THE TRUCK DIED AND NEVER STARTED BACK UP. THE TRUCK WAS TOWED TO LOCAL DEALER WHICH IS 350 MILES FROM HOME WERE IT SAT FOR 7 DAYS UNTIL WE COULD MAKE IT BACK OUT THERE. MY TRAILER WAS ALSO TOWED AND I HAD TO USE A FRIENDS TRUCK TO GET IT. THEN STOPPED BY THE DEALER TO FIND OUT WHAT'S GOING ON. FUEL SYSTEM SHOT. 15,838 FOR REPAIR. NOW MY TRUCK IS A 2020 RAM 2500. PURCHASED IN AUGUST 2020. 4,900 MILES ON THE ODOMETER. HAVEN'T EVEN HAD MY FIRST OIL CHANGE YET. DEALERSHIP SAID THEY FOUND RED DYE DIESEL IN THE SYSTEM SO FCA DOES NOT WANT TO COVER THE CHARGES. I HAVE DONE RESEARCH ON THIS AND HAVE FOUND NOTHING HARMFUL ABOUT RED DIESEL. SO UNLESS THEY CHANGE THEIR MIND IT LOOKS LIKE A LAWYER IS NEXT.

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