NHTSA Complaint #11373769 — 2015 HONDA CR-V

TL* THE CONTACT OWNS A 2015 HONDA CR-V. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE SHOOK AND VIBRATED ABNORMALLY. THE VEHICLE WAS TAKEN TO DARRELL WALTRIP HONDA (1430 MURFREESBORO RD, FRANKLIN, TN 37067) BUT WAS NOT DIAGNOSED NOR REPAIR. THE CONTACT STATED THAT THE DEALER MENTIONED THAT THE MANUFACTURER WAS WORKING ON THE ISSUE AND THAT THEY WERE UNABLE TO OFFER ANY ADDITIONAL ASSISTANCE. THE DEALER WAS CONTACTED BUT OFFERED NO ADDITIONAL ASSISTANCE. THE CONTACT STATED THAT THERE WAS A MANUFACTURER COMMUNICATION REGARDING THE ISSUE. THE CONTACT STATED THAT A SOFTWARE UPDATE WAS PREVIOUSLY PERFORMED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT PRIOR TO THE FAILURE, THE DEALER INSTALLED A RADIATOR CUSHION MOUNT, TRANSMISSION MOUNT, FRONT HEADREST, AND A TAILGATE DAMPER KIT. THE DEALER ALSO UPDATED THE PCM AND TCM SOFTWARE. THE CONTACT STATED THAT THERE WAS NO IMPROVEMENT IN THE VEHICLE DRIVABILITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200. *LN*DT *TR Consumer stated engine loses power and vibrates when engaged in reverse.