NHTSA Complaint #11373628 — 2016 SUBARU OUTBACK STRUCTURE:BODY

Complaint Details

ODI Number	11373628
Vehicle	2016 SUBARU OUTBACK
Component	STRUCTURE:BODY
Date of Incident	September 27, 2020
Date Filed	November 8, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WE HAD A DANGEROUS SITUATION WITH OUR CHILD A COUPLE OF MONTHS AGO AND HAD TO SET THE CHILD LOCK ON THE REAR PASSENGER DOOR (PASSENGER SIDE). THE CHILD LOCK DOES NOT UNDO NOW. AFTER AN INTERNET SEARCH, THIS SEEMS TO BE A COMMON PROBLEM/DEFECT FOR MANY OWNERS, ESPECIALLY AFTER SETTING THE CHILD LOCKS FOR THE FIRST TIME. THIS IS A DANGEROUS SITUATION AS THE DOOR CANNOT BE OPENED FROM THE INSIDE NOW AT ALL AND WE DON'T NEED THE CHILD LOCKS ACTIVATED. IT IS VERY FRUSTRATING FOR OUR KIDS WHO ARE TEENAGERS TO NOT BE ABLE TO GET OUT OF THE CAR.

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